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🌱 100% Quality Assurance Guarantee
At OrderKart, we are committed to delivering the freshest vegetables, fruits, and groceries directly from local farms. If any item delivered to you does not meet freshness standards or is damaged in transit, we offer an immediate, hassle-free replacement or refund.
1. Return Window & Eligible Duration
- On-the-Spot Doorstep Inspection (Immediate): Customers are encouraged to inspect physical produce at the moment of handover. Any damaged, spoiled, or missing item can be handed back to the delivery executive immediately with zero charge.
- Post-Delivery Window (Within 24 Hours): Because fresh produce is perishable, any quality concerns noticed after delivery must be reported to our customer support within 24 hours of delivery. Simply share a clear photo of the item via WhatsApp (+91 90211 07009) or email (ojasthamkes@gmail.com).
- Packaged Groceries & Staples: Packaged essentials with sealed manufacturer packaging can be returned within 48 hours of delivery if found damaged, expired, or defective.
2. Refund Modes & Processing Timelines (Duration)
Once a return or refund request is verified by our team, refunds are processed according to the original mode of payment as specified below:
| Payment Mode Used |
Refund Method / Mode |
Processing Duration (Timeline) |
| Online Gateway (PayU / UPI / NetBanking / Cards) |
Refund credited directly back to the original source bank account / UPI ID |
2 to 5 business days (depending on your bank's settlement cycle) |
| Cash on Delivery (COD) |
Instant cash adjustment on the spot OR instant digital UPI transfer to customer phone |
Instant on delivery (or within 24 hours via UPI) |
| Customer In-App Wallet / Store Ledger Credit |
Direct credit added to OrderKart customer balance for automatic deduction on your next order |
Instant (Within 15 minutes) |
3. Conditions Under Which Refunds Are Issued
- Delivered item was rotten, stale, damaged, or spoiled upon receipt.
- Incorrect item or incorrect quantity was delivered compared to your invoice.
- Item was billed but unavailable at the time of order packing.
- Order was cancelled prior to dispatch as per our Cancellation Policy.
4. Non-Refundable Scenarios
- Quality concerns reported after the 24-hour post-delivery window for perishable vegetables.
- Items that have been consumed, cooked, or altered prior to inspection.
- Failed deliveries caused by incorrect customer address or phone number where customer was unreachable.
5. How to Initiate a Return or Refund
You can request a refund through any of the following verified channels: